Lotto Runners (“we”, “us”, “our”) operates the Lotto Runners mobile and web application (the “App”). This policy explains how we collect, use, store, share, and protect your personal information.
By creating an account or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
1. Who we are
App name: Lotto Runners
Email: info@lottoerunners.com
Phone: +264 81 128 4627
2. Who this policy applies to
The App is used by customers (people who request services), runners (people who complete jobs), and administrators (authorised staff). This policy applies to everyone who uses the App.
3. Information we collect
3.1 Information you provide
- Account details: name, email, phone number, and password (handled securely by our authentication provider)
- Profile information, addresses, and user type
- Job details: descriptions, locations, times, notes, ratings, and feedback
- Verification documents for runners, where applicable
- In-app messages and support communications
- Payment references and status (card details are processed by our payment provider)
3.2 Information collected automatically
- Location — maps, job matching, navigation, and live tracking during active jobs while you use the App
- Device and technical logs needed to operate and secure the service
- Notification identifiers for job and payment updates
3.3 Photos, camera, and files
With your permission, we access the camera and photo library so you can attach images or documents to errands and verification. Files are stored securely to fulfil your request.
4. How we use your information
- Account creation, authentication, and service delivery
- Matching customers with runners and administrators
- Maps, routing, live tracking, payments, wallets, and receipts
- Notifications, support, verification, and operational reporting
- Security, fraud prevention, and legal compliance
We do not sell your personal information. The App does not use third-party advertising networks or ad-tracking analytics. In-app statistics (such as earnings summaries) come from our own service data.
5. How we share information
6. International transfers
Our providers may process data outside your country. We use appropriate safeguards offered by those providers where required by law.
7. Data retention
We retain data while your account is active and as needed for transactions, disputes, legal requirements, and security. We then delete or anonymise data when it is no longer needed.
8. Security
We use HTTPS, access controls, and role-based permissions. Payment credentials are handled by PayToday under their security standards. No system is completely secure.
9. Your rights
You may request access, correction, deletion, or restriction of your data. You can withdraw consent for location, camera, or notifications in your device settings. Contact us and we will respond within a reasonable time.
10. Children
The App is not intended for users under 16. Contact us if you believe a child has provided personal data.
11. Device permissions
The App may request internet, location, camera, photos/files, notifications, and phone (for optional call actions via your dialer). Denying permissions may limit some features.
12. Third-party links
External sites (for example payment pages) have their own privacy policies. We are not responsible for their practices.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with an updated date. Important changes may be communicated in the App or by email.
14. Contact us
Lotto Runners — Privacy
Email: info@lottoerunners.com
Phone: +264 81 128 4627
Email us about privacy